The Body Shop Training Proposal Essay

The Body Shop: Training Proposal Essay


In the modern world, there is a selection of international corporations which would possibly be current throughout the nations. In this connection, they need to modify their strategies to the local cultures and social contexts. This paper goals to focus on The Body Shop, a world magnificence company that provides pure cosmetics and perfume. The paper will talk about the company’s merchandise and coaching needs based on the interview with the corporate HR supervisor. It is expected to propose a plan of action for bettering worker expertise and information.

Headquartered in Littlehampton, West Sussex, UK, The Body Shop defines its place as a cruelty-free beauty trade that promotes community buying and selling. This enterprise firm consists of more than 1,000 products and has stores in more than sixty five nations all over the globe (Chun, 2016).

All shops of The Body Shop, together with these positioned in the US, follow the widespread imaginative and prescient of benefiting the native communities by sourcing raw elements for the products. Speaking more precisely, there are merchandise for pores and skin, hair, and body care, which are supplanted by make-up instruments and fragrances. The company’s mission could be determined as follows: to design and sell the products that increase environmental and social change, balancing the human and monetary wants of all concerned stakeholders. Currently, approximately 10,000 people work for this business in several countries.

For this proposal, three interviews working for The Body Shop had been identified based on their contribution and direct responsibility for human assets. First, Louise Wilson, the Global People Director, was contacted as the chief representative of the corporate for growing workers. Ms. G. and Mrs. M., two HR managers from the UK and US, additionally agreed to reply the questions of the interview. It should be noted that these managers preferred not to disclose their personal information. All of the interviews have been contacted through the Internet, and the conversations went on-line for the convenience of the individuals. The following questions had been offered:

  • Do you think that the workers meet the company’s goals?
  • What skills and data does your staff have to develop?
  • What are the gaps and challenges present in the company with regard to human resources?
  • Do your employees respond properly to the needs of customers?
  • How nicely the staff handle battle and collaboration initiatives?

Proposed Training Program

The coaching wants recognized by the mentioned interviewees differ of their approaches to evaluating employee performance yet coincide with regard to the problems that should be enhanced. Culture awareness, help for innovations, and interpersonal communications are the three primary coaching wants clarified in the midst of asking the interviewees. It was acknowledged that many employees work of their native international locations, however a few of them transfer and fail to regulate to a model new culture. More to the point, the challenge of utilizing fashionable know-how and new strategies causes stress in some workers who are not flexible of their work. Ultimately, a quantity of conflicts between staff had been additionally talked about as a problem that affects the company generally.

In view of the specified training needs, the core aim of the proposed program is to achieve the situation when the employees would master the necessary skills and successfully implement them in apply. Since the mission of The Body Shop is to spice up innovation and profit clients and employees, the latter should develop interpersonal expertise, focusing on battle decision, open communication, and relationship building (Hanaysha, 2016).

Another objective of the program is to guarantee that all of the workers members understand the position tradition performs in terms of this business. The positive method in the course of mutual respect and diversity ought to be promoted both across inside and external environments (Alhejji, Garavan, Carbery, O’Brien, & McGuire, 2016). The major role of the proposed program lies in equipping workers with pertinent tools to enhance their skills and explaining to them the potential consequence of such training.

Currently, the given organization measures coaching effectiveness by skill evaluation in practical terms, visual affirmation, and Key Performance Indicators (KPI). The first two types of analysis are conducted via role-playing, when the HR designs the attainable situations, and workers aha veto reply correctly. The KPI is utilized to compare the employee efficiency based mostly on the common indicators to disclose their progress in studying. To enhance the company’s coaching effectiveness, one may advocate paying more consideration to cultural sensitivity and competence as nicely as stimulating working relationships: both material and non-financial incentives may be supplied (Alhejji et al., 2016). In addition, it seems to be useful to ask workers about what abilities they need to enhance. By recognizing and rewarding coaching achievements, the company would consolidate them.


To conclude, this paper mentioned the coaching wants of The Body Shop workers. Based on the interviews with the company’s HR managers, it was revealed that an absence of cultural consciousness, inside problems, and poor innovation help are the key wants. It was proposed to design the coaching program with an emphasis on interpersonal skills and cultural sensitivity. The methods which might be presently utilized by the company to measure coaching results can be regarded as applicable.


Alhejji, H., Garavan, T., Carbery, R., O’Brien, F., & McGuire, D. (2016). Diversity coaching programme outcomes: A systematic evaluation. Human Resource Development Quarterly, 27(1), 95-149.

Chun, R. (2016). What holds ethical customers to a cosmetics brand: The Body Shop case. Business & Society, 55(4), 528-549.

Hanaysha, J. (2016). Examining the results of worker empowerment, teamwork, and worker coaching on organizational commitment. Procedia-Social and Behavioral Sciences, 229, 298-306.

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