Methods Of Communication

Methods of Communication Essay

The interviewee who agreed to participate in this project is Mrs. Arthur, a 66 year old woman who lives with her husband and five cats as pets. She arrived 30 minutes before the 10.00a.m appointment and so there was time for her and the interviewer to get acquainted. She showed her photos of her cats that she maintains in her wallet before the interview commenced and the passion she exuded made her seem very cheerful. The interviewer got met Mrs. The entire year through her wonderful Arthur earlier in, Nicole. An acquaintance Barely, she was considered ideal for this scholarly study. The venue of the interview was a restaurant in her locality and the area was very quiet aside from the sounds of utensils, cutlery and hushed conversations. The interviewer and the respondent sat next to one another at a table which bore a flower vase as screen at its middle. This sitting place enabled them to speak moreover in an agreeable manner and, the environment chosen was without interferences. The interviewer had been more comfortable with her client that could be attested to the capability to make eye get in touch with (Seiler & Beall, 2010).

In the job interview with Mrs. Arthur, the interviewer sought to discover what made people productive, today and her assistance towards teenagers of. A couple of open ended questions to steer this interview have been prepared beforehand but because the interview progressed, these questions resulted in other questions and therefore deeper issues with this subject (Paul et al., 2005). The proper execution was used by This job interview of informal communication. Interpersonal communication skills were utilized whereby the dialogue between your interviewer and the respondent was present as a kind of communication between two different people (Barker, 2010), and in this full case it had been face to face. This is a focused interaction whereby the encounter between Mrs. Arthur and the interviewer led to conscious communication occurring (Nielsen, 2008). Non-verbal conversation was present in type of gestures and information that has been recorded also; Mrs. Arthur could show the interviewer photos of her cats and interviewer could use queries she had ready for the interview previously (Seiler & Beall, 2010). Verbal and non-verbal forms of communication were found in the span of this interview also. Another approach to communication that was used was intentional questioning. Intentional questioning methods; probing, secondary and open ended questions were all used to meet the objectives of this interview among others.

The informal methods of communication, and also verbal and non-verbal methods of communications were used in this interview. The informal communication method worked and this can be attributed to a number of reasons. First, the fact that it took place face to face with client enabled the interviewer to obtain feedback from the client promptly (Paul et al., 2005). Secondly, it was also good for clarification of questions that may not have been clear to the client. Thirdly, the client had the opportunity to ask further questions in case something was not obvious (Davis et al., 2009). This method of communication also offered flexibility to the interviewer to inquire questions that may have been overlooked during the preparation process. Moreover, it was possible to set the mood of the interview besides giving the client undivided attention (Barker, 2010). On the other hand, this method was faced by one weakness; deviation from the original topic. This may be attributed to the weakness of the interviewer or the dominant personality of the interviewee (Nielsen, 2008). As a result, the interview took more time than had been anticipated (Davis et al., 2009).

far as non-verbal conversation can be involved

As, the interviewer was occasionally unable to understand the respondent’s uncommon statistics of speech as she actually is Italian by birth. Her gestures were markedly tough to comprehend also. Intentional questioning proved helpful as an instrument of communication in cases like this also. What made intentional questioning effective is exclusive to each approach to intentional questioning. The queries that had been prepared for the interview before the actual interview were open ended. They enabled the introduction of critical areas to which the client’s opinion was being sought (Davis et al., 2009). These are the questions that led to other questions such as recall and process questions among others. Recall questions placed very little demand on the interviewee. They encouraged her to share more thus building a good rapport. Process questions in this case gave the client a chance to underscore what she thought was an important aspect of the topic under discussion. They were also used for the purpose of seeking clarification from the client; they mostly included hypothetical situations, of which the client was supposed to tell how they were related to success of individuals (Nielsen, 2008). Intentional questioning also suffered several setbacks in the course of the interview. This was when the interviewer was unable to express herself sufficiently (Seiler & Beall, 2010). The client was requested and cooperative questions where she felt she had failed to understand.

Initially, the interviewer was a little apprehensive and uneasy as she didn’t know what to anticipate from Mrs. Arthur (Nielsen, 2008). Nevertheless, during the interview, the interviewer became and relaxed comfy. She could understand Mrs. Arthur quite nicely as a total consequence of being able to relate with the encounters that she had acquired, along with the experiences of other people which she had observed. To some extent, the interviewer thought that she was too involved to become objective but on the other hand, the connection experienced between her and Mrs. Arthur may be interpreted as a strength. Before the interview, the interviewer had relied on popular concepts of success in life but after it, there was a realization that success in life is a concept whose definition, characteristics and means to achieving it vary according to different individuals, and therefore the modern day concept of success are not accurate guides for success (Seiler & Beall, 2010).

In the course of the interview, the respondents’ personality was well brought out. It was obvious that the respondent has been very enjoyable to be with, a fact she was aware of; this may be characterized as her “open self” (Barker, 2010). As the interview went further along, she revealed the fact that she sometimes kept grudges, a fact that revealed her hidden self. As the interview progressed, she noticed that the respondent displayed escapist tendencies by refusing to respond to questions she may have considered uncomfortable in spite of the interviewer rephrasing and asking the same questions severally (Davis et al., 2009). She did this unconsciously as has been attested by her body gestures and this described to the blind personal of her personality. The respondent furthermore considered she was profitable because of knowing how to take care of people well but alternatively, she reported that a few times she had become quite angry with her workers to a spot of firing them without their pay out which came across as a significant indicator of her unidentified self.

The circular transactional theory of conversation was witnessed at have fun with in this interview (Nielsen, 2008). Both respondent and the interviewer could actually understand one another exceptionally well and likewise, conversation between them was constant whereby what one mentioned influenced the way the other responded resulting in a logical conversation about them. The interviewer performed the role of both sender and the receiver of the text messages (Seiler & Beall, 2010). These text messages were encoded or decoded when becoming sent and received by the interviewer. The respondent also played the role of both the sender and the receiver of the messages. These communications were encoded or decoded when becoming sent and received by the respondent respectively. The interviewer and the respondent both acted as the senders and receivers of the messages; both of them introduced ideas and gave feedback (Paul et al., 2005). The interviewer encoded questions that formed the basis of the subject of the interview whereas the respondent encoded the responses that were appropriate for these questions and also questions that sought clarification from the interviewer. The channel of communication in this instance was face to face (Davis et al., 2009).


Barker, A. (2010). Improve Your Communication Skills: Present with Confidence; Write with Style; Learn Skills of Persuasion. London: Oxford Press.

Davis, M. Fanning, P. & McKay, M. (2009). Messages: The Communication Skills Reserve . London: Continuum.

Nielsen, J. (2008). Effective Communication Abilities. NY: Academic Publishers.

Paul, J., Donoghue, M. & Siegel, M. (2005). ARE YOU CURRENTLY Listening Really? Keys to Successful Communication. Philadelphia: Savant Publishers.

Seiler, J. & Beall, M. (2010). Conversation: Producing Connections (8th Edition) . London: Sage.

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