Manager Herbert Kelleher’s Leadership Qualities Research Paper

Manager Herbert Kelleher’s Leadership Qualities Research Paper


Herbert D. Kelleher is the founder of Southwest Airlines Co. Kelleher is very proficient, energetic, and hard-working. He is extremely proficient and has pure abilities and capabilities of successful management, though entrepreneurs can be born and trained. Kelleher had good leadership qualities also he was both facilitator and inspirer with good imaginative and prescient, robust beliefs courage, and targeted results with teamwork.

All leaders want strong personality traits to control correct capabilities and to affect. Kelleher is probably one of the topmost American leaders of our times. Management is a troublesome field that needs full co-operation from the managers and the management, Kelleher has the ability to understand, and be taught, he also has psychological vigor and firmness these are the qualities of good managers. Kelleher employed the skills assumed by Kouzes and Posner together with the administration strategy aligned together with his management type to encourage the workforce and create a culture that allows the organization to succeed with its company tradition and administration type, Southwest Airlines was voted Fortune magazine’s finest place to work in America.

Herbert Kelleher the exemplary leader

Herbert David Kelleher was the youngest in his family in New Jersey his older brother Richard, was killed in fight in 1942 and his father died in 1943, being the one baby at home he shaped a particular bond together with his mother. Kelleher studied at the Haddon Heights High School he was the category president, and also the football team captain, he attended Wesleyan University in Middletown, Connecticut where he was an Olin Scholar and graduated cum laude with a bachelor’s degree in English and philosophy. Kelleher is understood for his dynamic management and administration qualities, Kelleher believes that the abilities of the chief are the contributing factors towards an organizations success together with his positiveness, his ability to separate necessary from unimportant, and talent to set goals

Herb Kelleher is amongst the high leaders; is identified as an Exemplary chief as he possessed the main 5 qualities that are necessities of an Exemplary Leadership,

  1. Model the way, leaders decide as to how the workers ought to be handled and the best way goals are to be achieved, Kelleher explains “Employees come first; if they’re treated proper,they treat the outsiders proper and the companies merchandise are used by the world, thus that makes the shareholder happy;
  2. Inspire a shared imaginative and prescient, Kelleher envisaged the future, he strongly believes that leaders could make a distinction by helping the individuals to see thrilling possibilities for the long run;
  3. bear the method of challenge, organizations are continually looking out for brand spanking new concepts,they experiment and take the danger for betterment;
  4. Enable others to act, mutual respect creates belief and dignity which reinforces functionality and power which is necessary for teamwork;
  5. encourage hope, it is onerous work to maintain hope and dedication alive, Kelleher always handled his staff as heroes and shared rewards for their onerous work; Kelleher had all the qualities of a dynamic leader, his main contribution was in good concepts, then to support the ideas, and take the chance to get new ideas to supply focused results, (Kouzes and Posner) they are saying if these qualities are found in a frontrunner he is at his private finest. (Robert Heller & Tim Hindle, Essential Manager’s Manual, 1998, pgs340-379); management is the inter-action between managers and the working individuals, Kelleher adopted the 5 exemplary qualities.

Kouzes and Posner say, “To lead you have to look inside and clarify your personal values. This is only true to lead inside the domain of values if you want folks to behave in accordance with accepted values”. Kelleher had all the natural expertise and the potential to begin out new ventures he and a associate based the Southwest Airlines Company in1967, in Texas underneath his leadership it has turn into certainly one of America’s prime airlines, the company has a document of 30 years of straight profitability and, Herb Kelleher today is identified as probably the greatest leaders in America.

About The Southwest Airlines

Southwest Airlines in its early days was regulated by the federal government, Kelleher and his associate came up with the very attractive concept to offer low cost and point to point service as folks had to change planes to achieve their vacation spot however with Southwest Airlines individuals may travel instantly, nonstop, saving money and time.

The company had to survive many legal battles, Kelleher being the legal representative had to battle 30 separate injunctions and lawsuits filed by other airlines to break Southwest before it began, finally, Kelleher’s perseverance and determination gained the long legal battles and the corporate took to the skies on June 18, 1971, with three Boeing737 aircraft serving three Texas cities Houston, Dallas, and San Antonio today Southwest operates extra than500 Boeing737 plane between sixty four cities. (Southwest Airlines –Fact Sheet pg 1-7) the company soon gained a stable reputation for its low-cost commuter service, ultimately, Kelleher grew to become the company’s chairman, CEO, and president in 1982, soon it maintained steady development, it is the only U.S. airline to have over 30 consecutive worthwhile years even after the terrorist assault of Septenber11,2001, which damaged the airline trade. In 2003 Southwest operated 2800 flights a day to 60 airports in 30 states and employed 33,000 folks.

That yr the company had annual revenues of $6 billion and web income of $442 million, Southwest became a major airline in 1989when it reached its goal of the billion-dollar revenue mark. Yearend outcomes for 2006 had been the 34th consecutive year of profitability (Southwest Airlines Fact Sheet pg 1-6), Kelleher cultivated a loving and caring angle towards his employees, he worked along with them like loading baggage, ticketing prospects, mixing drinks, individuals working for him all worked collectively even the pilots helped clear the cabins the workers liked their job and the loving surroundings, he organized a barbecue get together for his night time shift workers who could not attend company celebrations.

The airline gave good, beneficiant compensation and advantages to their workers, In 1974 Southwest turned the first airline to supply a profit-sharing plan; its employees owned 13% of the widespread shares of the company, the high efficiency of Southwest Airlines mainly depends on the connection between the management and labor, the airline developed a loving and caring tradition, Kelleher is at all times there for his employees, to greet them and in addition helped them with their households, all the issues of the workers were dealt with as his own. Kelleher received many awards for his work at Southwest together with CEO of the Year from Chief Executive magazine in 1999 and Fortune magazine in 2001.

He was proclaimed the CEO of the Decade in the Airline business for the Nineties by Financial World, and Texas Monthly selected him as its CEO of the Century. In 2001 he started to think about retirement and he retired as president and CEO of Southwest Airlines, remaining chairman of the board. Kelleher now was most involved about discovering a successor who would respect the Southwest tradition and would keep on his work; the company’s counsel general was chosen to succeed him as CEO and Colleen Barret his legal secretary became the president.

I would advise him to first write a guide about leadership as he has appointed his long time workers to key positions who are properly conscious of Southwest tradition, the acquired tradition can domesticate correct attitudes and abilities that may make positive the continuation of the leadership, as these attitudes and skills may be realized and used as correctly to drive the organization.


  1. Stephen P. Robins, David A. Decenzo (2005) Fundamentals of administration essential concepts and purposes, third version reprint, Delhi, published by Pearson Education (Singapore) Indian branch, 482 F.I.E. Patparganj India.
  2. Harold D. Koontz, Cyril J. O’ Donnel (1955) Principles of management an evaluation of managerial capabilities, third edition, Tokyo, published by Kogakusha company Ltd.
  3. Kathryn M. Bartol and David C. Martin (1998) Management, 3rd edition, International, The McGraw Boston, Massachusetts, published by –Hill Companies, Inc.
  4. Herb Kelleher: South Airlines Public Relations 2007. Web.
  5. Robert Heller and Tim Hindle (1998) Essential Manager’s Manual, London, printed by Dorling Kindersley Limited.

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